Self-exclusion

Introduction

Roobet is committed to responsible gambling and the welfare of players. This Self-Exclusion Policy explains how a user may voluntarily suspend access to their Roobet account for a defined period or indefinitely, to support a healthy balance between gaming and everyday life.

Initiating Self-Exclusion

A Roobet user may request self-exclusion by contacting Roobet Customer Support. The request can specify a fixed term or an indefinite period. Exclusion options include a minimum duration of 3 months up to 5 years, or an indefinite term.

  • Method: Submit the self-exclusion request via email to [email protected] or via the in-app support channel, using the Roobet account details.
  • Processing: Upon receipt, Roobet will verify identity and immediately apply the exclusion.

Effects of Self-Exclusion

During the exclusion period, Roobet will:

  • Disable login access to the Roobet account and prevent participation in any gambling activity on the platform.
  • Block deposits and withdrawals through all Roobet payment methods linked to the account.
  • Discontinue promotional communications related to Roobet during the exclusion period.
  • Apply enforcement measures across linked accounts and shared devices, including associated accounts, email addresses, payment methods, IP addresses, and environments where devices are shared.

Termination of Exclusion and Reactivation

At the end of the selected exclusion period, the Roobet account will be automatically reactivated and access restored. Users may request earlier termination by contacting Roobet Customer Support; such termination will take effect after a cooling-off period of 24 hours, during which the user may reconsider the decision.

Post-Exclusion Support and Responsible Gambling

Roobet encourages users to seek professional help for gambling-related concerns. The Roobet platform may provide information and resources on responsible gambling practices and may offer guidance on local support organizations where applicable.

Privacy and Data Handling

All self-exclusion requests and related personal data will be handled confidentially and in accordance with Roobet's Privacy Policy. Data will be processed solely for enforcement of self-exclusion and for regulatory compliance.

Policy Updates

This policy is subject to periodic review and may be amended to reflect changes in regulatory requirements or business practices. Updates take effect no sooner than 14 days after publication. Existing self-exclusion arrangements remain in effect unless expressly amended by the user or Roobet.

Contact Information

For questions or assistance regarding self-exclusion, contact Roobet Customer Support at [email protected] or use the in-app help feature. Roobet support is available during standard operating hours.