Fair Play

Scope and Commitment to Fair Play

Roobet is committed to fair play and the integrity of every game offered on its platform. This policy sets out the controls, standards, and procedures that govern gameplay, ensure randomness, and support responsible gaming. The policy applies to all Roobet games, software, and services provided to players in jurisdictions where Roobet operates lawfully.

Randomness, Fairness, and Auditing

Random Number Generators

Roobet uses certified Random Number Generators for all games, including slots, table games, and live components. The RNGs are designed to deliver outcomes that are statistically unpredictable and independent of prior results.

Independent Audits

Roobet engages independent third-party auditors on a regular schedule to assess the fairness and proper operation of the RNGs and game mathematics. Audit results are reviewed by Roobet's governance team and are used to maintain and improve platform integrity.

Transparency of Rules, Payouts, and Odds

For every game, Roobet provides clear rules detailing how outcomes are determined. Payout percentages and odds are specified in the game rules and are subject to verification. Roobet conducts periodic reviews of platform-wide payout behavior to detect anomalies and ensure fairness.

Licensing and Regulation

Roobet operates under a valid operating license issued by a recognized gaming regulator in accordance with applicable law. Licensing information is accessible to players within the Roobet platform. Roobet complies with applicable advertising, anti-fraud, AML/KYC, and privacy requirements as part of its regulatory obligations.

Game Rules and Payout Information

Roobet publishes official game rules and explains all relevant aspects of gameplay, including dispute resolution and game-specific mechanics. Where applicable, the return to player and house edge are disclosed within the game help sections. Players may request additional information from Roobet's support team if needed.

Responsible Gaming and Player Safeguards

Roobet supports responsible gaming and provides tools to help players manage their play:

  • Deposit limits, loss limits, and session-length limits that can be set in account settings.
  • Cooling-off periods and self-exclusion options to suspend play for defined intervals.
  • Age verification confirming eligibility is 18 years or older; participation is prohibited for underage persons.
  • Access to informational resources on safe gambling and responsible gaming support services.

Identity Verification, AML and KYC

Roobet implements Know Your Customer and Anti-Money Laundering controls in accordance with applicable law. Identity verification checks may require documents such as government-issued identification and proof of address. Verification is performed prior to withdrawals and as part of ongoing monitoring of accounts. Data handling complies with Roobet's privacy policy and regulatory requirements.

Fraud Prevention, Security, and Data Protection

Roobet maintains fraud detection systems to monitor activity for suspicious patterns, including anomaly detection, device fingerprinting, and IP monitoring. All transactions are processed with secure encryption, and Roobet maintains an auditable transaction history. Access to account data is restricted to authorized personnel in accordance with security policies.

Player Complaints and Dispute Resolution

Roobet maintains a formal Player Complaints Policy. Players may submit complaints via Roobet's in-site support channels. Complaints are acknowledged within a defined timeframe and reviewed under defined procedures. If a player is unsatisfied with the outcome, they have the right to escalate to an independent Alternative Dispute Resolution provider in accordance with applicable law. Roobet will provide the necessary information and cooperation to facilitate ADR.

Privacy and Data Handling

Roobet's privacy policy explains what data is collected, how it is used, retention periods, and sharing with regulators, payment providers, and service partners. Roobet implements appropriate technical and organizational measures to protect personal data and to ensure privacy rights are respected.

Policy Updates and Contact

Roobet may update this Fair Play Policy from time to time. When material changes are made, Roobet will provide notice in accordance with its terms of service. The effective date of the latest update will be stated in the policy. Players are encouraged to review the policy periodically and contact Roobet support for any questions or clarifications.